Privacy Policy

Privacy Policy

Last Updated: September 9, 2023

Thank you for choosing Da Vics Food City! We value your trust and are committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you interact with our restaurant and food delivery services.

Please take a moment to review this Privacy Policy carefully. By accessing or using our website, mobile application, or any of our services, you consent to the practices described herein.

1. Information We Collect

We collect various types of information to provide you with our restaurant and food delivery services, improve your experience, and ensure the security of your information. The types of information we collect may include:

a. Personal Information:

  • Contact Information: Your name, email address, phone number, and delivery address.
  • Account Information: Username, password, and other authentication credentials.
  • Payment Information: Credit card details, billing information, and transaction history.
  • Communications: Correspondence with us, including customer support inquiries and feedback.

b. Usage Information:

  • Device Information: Information about the device you use to access our services, including IP address, browser type, and operating system.
  • Usage Data: Details about your interactions with our website and mobile application, such as pages viewed, time spent, and actions taken.

c. Location Information:

  • We may collect your location data through your device's GPS or other location-based technologies to provide accurate delivery services and recommend nearby restaurants.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Service Delivery: To process orders, deliver food, and provide customer support.

b. Account Management: To create and manage your account, including order history and preferences.

c. Payment Processing: To process payments for orders and prevent fraudulent activities.

d. Communication: To send order confirmations, updates, promotions, and respond to your inquiries.

e. Analytics and Improvements: To analyze and improve our services, including website and app functionality, user experience, and customer service.

f. Legal and Security: To comply with legal obligations and protect against fraud, unauthorized access, and other security risks.

3. Disclosure of Your Information

We may share your information in the following circumstances:

a. With Restaurants: We share your order details with restaurants to fulfill your food orders.

b. Service Providers: We engage third-party service providers to assist with payment processing, delivery logistics, customer support, and analytics. These providers are contractually obligated to protect your data.

c. Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or respond to government requests.

d. Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

e. Consent: With your consent, we may share your information for specific purposes.

4. Data Security

We employ industry-standard security measures to protect your personal information. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the right to access, correct, or delete your personal information, as well as object to or restrict its processing. You can also manage your communication preferences and opt out of marketing communications. To exercise these rights, please contact us at [contact email/phone].

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the beginning of this policy will indicate when it was last revised.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Da Vics Food City
3 Ojodu Street, Off Amore St, Apapa 102241, Lagos, Nigeria
hello@davicsfoodcity.com
+234 810 876 4277

Thank you for choosing us, and we appreciate your trust in our services. Your privacy is important to us, and we are dedicated to safeguarding your personal information.